Contact

Thank you for choosing Svena. We value our community and are dedicated to providing clear, transparent, and prompt customer assistance. Whether you have inquiries regarding an order tracking ID, a return shipment, or detailed product specifications, our team is standing by to assist you.

1. Core Contact Details

Please feel free to reach out directly through any of our official, verified customer care channels below:

• Store Name: Svena
• Customer Support Email: support@svena.shop (We respond to all written customer inquiries within 24 hours on business days).
• Customer Support Phone Line: +61480801588
• Target Market Region: United States (All transaction values are processed in USD)

2. Registered Corporate Identity

For transparency, compliance, and corporate verification purposes, this storefront is fully owned and operated under the legal business entity registered below:

• Legal Entity Name: 1807 COFFEE TRADERS PTY. LTD.
• Australian Company Number (ACN): 619 362 355
• Date of Corporate Authority: May 26, 2017
• Jurisdictional State: New South Wales, Australia
• Official Physical Business Address: UNIT 18 105 MILLER STREET NORTH SYDNEY, NEW SOUTH WALES, 2055 Australia

3. Customer Service Hours

Our professional support team operates during the hours listed below to service our United States audience:

• Monday to Friday: 9:00 AM – 5:00 PM (EST / Eastern Standard Time)
• Saturday and Sunday: Closed (Inquiries received over the weekend will be handled with high priority on Monday morning).

4. Contact Form Instructions

Alternatively, you may navigate directly to our Contact Us form page on the store menu. Please include your complete order number (#SvenaXXXX) and billing name so that our agents can resolve your ticket efficiently.